Page 1 of 6

Help! : Restore Request Thread

PostPosted: Tue Nov 04, 2003 4:49 am
Author: Alexandru Stanicu
Because we now have code that is made to restore your items if you are still retrieving them during a crash, we will not be granting restores as a top priority anymore. We will also be severely limiting the conditions for a legitamate restore.

There are a couple reasons for this:
* Avlis is growing too large to deal with the number of petty restore requests that require only the restoration of a couple items.
* Restore requests should really not be needed because the auto-restore persistent death code works fine 99% of the time.


Because of this, restore requests will ONLY be granted under ONE condition:

* You have died and not recovered ANY of your items on your next login.

Read this CAREFULLY. This means you can only ask for a restore if you lose EVERYTHING. If your items get jumbled up, or if you only get half of them back.... no restore. We can't keep up with the requests for minor restores anymore.

EDIT: this excludes plot items.. those will always stay with you so do not count toward the item loss stipulation

Second... the restoration of characters is now a LOW priority, meaning it will take a WEEK or MORE to get a character restored.

We know that the death code does not restore everything every time, but we are still working to improve that. Item losses are just a casualty of the system, and we cannot help them at this point. We are working on it.


Third... DO NOT ASK FOR CHARACTER DELETIONS HERE. If you made a character and you don't use it for 90 days, it will automatically be removed from your vault. You do not have to request a delete. Simply stop using your character.



Now, anyone who has LOST EVERYTHING can repost their restore request here. All others, please refrain.


A reminder:

If you post here requesting a restore for a 90-day purged character, check this thread frequently. If the restored characters have not logged in at least once by midnight the day of the restore, the characters will be purged once again by the clean-up script.

Thank you.



-The Avlis Team

Re: Restore Request Thread

PostPosted: Tue Aug 19, 2008 2:05 am
Author: Joeyo
I transitioned from wilds to Elysia and Bedlam was corrupted. I was a level 1 barbarian with no name, stats were all 3s, CE.. very bizarre. Restore him please?

also, GSID: Joey Blackheart


Edit - Fixt

Re: Restore Request Thread

PostPosted: Sat Aug 30, 2008 6:07 pm
Author: Tarken
I would like to request a character restore. Since last Tuesday night, I've been crashing servers at log-in.

GameSpy name - Tarken Acowlin
Avis Forum - Tarken
Character name - Thaylis Beign

Thanks!

Tark

Restored from the 25-Aug. If that doesn't fix you up just yell. - RSH.

Re: Restore Request Thread

PostPosted: Mon Oct 27, 2008 12:43 am
Author: Shiryn
Requesting a restore for character "Shiryn", who seems to have been eaten by Autobic. After logging in today for the first time in two weeks or so, I was prompted to logout so Autobic could perform an update or something, and upon attempting to log back in the character was gone. Possibly linked to the duplicate character name (the duplicate level 1 may be deleted if it would help).

GSID: NetRacer56
Character Name: Shiryn

Thank you.

You should be good to go now. No restore needed - MadK@

Re: Restore Request Thread

PostPosted: Mon Nov 03, 2008 7:40 am
Author: amusedapathy
GS: AmusedApathy
Character: Legewen Jr'ein

Went off world between updates, and her items are all miss-named still. Was NOT on Avlis for the rollback.

Done - MadK@

Re: Restore Request Thread

PostPosted: Tue Dec 23, 2008 7:51 pm
Author: Wilfred of Paladium
GS: Wilfred of Paladium
Character: Delaroweil Hend (fighter/sorceress/psionic)

Time it happened: 19.42 GMT

I transitioned from Underdark to Wilderness. My character is now a lvl 1 <no name> CE barbarian

Restore her please

Restored from earlier the same day. ~CPU

Re: Restore Request Thread

PostPosted: Sat Jan 03, 2009 8:07 am
Author: Stellar Dweller
I died in the UD and had to log. Forgot all about it and didn't log in for weeks later. Can't remember the exact date or time, but it was my last login before this. Lost my entire inventory.



GSID: MinorFee
Character name: Balatro

Sorry, but this character is considered looted and cannot be restored (duplication of items). ~CPU

Re: Restore Request Thread

PostPosted: Wed Jan 28, 2009 6:37 am
Author: number9
I died in the UD, went to my deathplane of Gehenna, lost 300xp. Tried doing the npc quest, keeled the npc but nothing happened.
I am stuck in ~that~ Hell now...

Help please!

GSid: Bell-en'-Nerte-Mau
PCname: Bell en' Nerte Mau

Thanks in advance.

EDIT: after relogging the npc spawn returned and I'm now out of ~that~ hell.

Re: Restore Request Thread

PostPosted: Sun Feb 01, 2009 1:33 am
Author: Drac
About an hour ago, while transitioning from Wilderness to LeOr, then Leor to Visimontiusm, and finally Visimontium to the Underdark, all of my character's plot keys have gone missing from his planar keyring. I didn't lose any other plot items. Oddly, all of my quickslots wiped out upon transitioning from the wilderness to LeOr. Also certain items had their properties wiped out. For example, my hood of theives, swords and bows no longer have any special properties.

My character name is Dar'neth Faverar, gamespy name is drin_swordmaster.

Thanks in advance.

Restored from the 30th. ~CPU

Re: Restore Request Thread

PostPosted: Fri Feb 13, 2009 10:32 pm
Author: Li'll Divvil
5 min ago while trying to log on to wilds the Barbarian bug snuck up on me and ate my SEREG bic, leaving me with a lvl 1 chaotic evil HUMAN barbarian (the horror!!).

Gamespy: Dr_Sing
Character: Nikym Srrvano

Thanks for the help

Fixed. Backup from the 13th. - Moredo

Re: Restore Request Thread

PostPosted: Sat Feb 28, 2009 6:48 pm
Author: Chasnor
GSID: Chas'nor
PC: Mandrik Bendry
Last known good point: Early 27 Feb

Logged out of Elysia after DP. Completed quest but didn't go back for my body. Nothing returned after next login.

Has there been a reset? I think your stuff doesn't return until a reset. - itsabughunt

I'm fairly certain it's had one. It is also possible that someone was kind enough to dryloot my corpse I suppose. - Chasnor

Re: Restore Request Thread

PostPosted: Tue Mar 24, 2009 12:53 am
Author: RCon
GSID: RCon
Character: Brant Risko
Last known good point: Sat, March 14

Believe I've tracked a problem to a bic edit performed by a team member on Sunday the 15th. The intent was to add copies of player housing keys to my PC, but it appears to have left my PC unable to cast any of the custom Avlis spells (e.g. Glitterdust, Greater Heroism). They have disappeared from the spellbook entirely, so I'm hoping a character restore will fix the issue. Thanks in advance!

Can you unload the keys off the character? I'll restore the older version. ~CPU

original version restored. In playtesting offline in an Avlis module, he appears to be able to cast these spells. NOW, if this doesn't do it when you log into Avlis, I can do one other thing, well, actually two. Please let me know RCon.


Confirmed fixed.

Re: Restore Request Thread

PostPosted: Sun Apr 05, 2009 9:13 pm
Author: Stormhammer
GSID: Nebriandur
Character: Lucius Tragus
Last known good point: early sunday morning, april 5th

First time since the new servers change over, i try logging in and at the login screen it shows my level 14 character as he was at level 1...level 1 LN fighter as opposed to the 7 fighter/7 wm. Hoping this is an issue character restore can fix

Re: Restore Request Thread

PostPosted: Mon Apr 06, 2009 10:19 pm
Author: S?retur
GSID: AmicusHumaniGeneris
PC: Narwë
LKGP: Le'Or, about a week (?) ago

Issue: After logging in to Elysia, Narwë was back to 1st level Bard, with gear/clothing as when created.
*face like a famous Munch painting*

Thanks
I see it's fixed now, thanks whoever did it! :D

Re: Restore Request Thread

PostPosted: Wed Apr 08, 2009 1:21 am
Author: Tony Wazz
Character: Unen Yana
GS: Tony Wazz
LKGC: about a week ago, not sure on the date, I think I was on Elysia last as a good configuration.


Logged into Deglos, was reduced to lvl 25 from lvl 30, Inventory reflects what I had at lvl 25 which means things I sold off and gave away are back in my inventory.


Thank you,


Tony Wazz

Re: Restore Request Thread

PostPosted: Wed Apr 08, 2009 1:30 am
Author: PlasmaJohn
Unen should be better now.

Re: Restore Request Thread

PostPosted: Thu Apr 09, 2009 3:58 pm
Author: Tony Wazz
Unen IS all better now!


*hugs PJ, considers kisses, but wife is watching....*

Re: Restore Request Thread

PostPosted: Sun May 24, 2009 6:30 am
Author: Krator
GS: Douglas Hope
Character: Douglas Hope
Last known good character: last one before 4:00 GMT today.

The server crashed while I was in the process of retrieving my corpse, leaving me with a tiny fraction of my gear. For the record - 30374.

Plethora and I saw this, and told him to request the restore. So if someone with servervault access can do so, it will be greatly appreciated... - Brayon 8-)
Yes Please - Pleth <[8)

Done -spool32

Re: Restore Request Thread

PostPosted: Mon May 25, 2009 10:18 pm
Author: Raama En'Huine
GS: Cursed guy
Character: Raama En'Huinea
Last known good character: as close to 19:30:00 GMT 5/25/2009 as possible

Wilderness server crashed while character was on run to retrieve belongings. Server crashed a few times after that as well. Crash times began sround 20:00 GMT 5/25/2009.

Think I got a good one... please repost if not. -spool32

Re: Restore Request Thread

PostPosted: Tue May 26, 2009 4:21 am
Author: Levis Pie
transitioned from wilds to le'or last night, and wound up in the start tent as a level 1 CE barbarian, around 2200 GMT i believe. could i get a character restore, pretty please?

GSID- Levis Pie
character- Ulfeit Rumnaheim

Your .bic is almost 2 MEGABYTES in size. No surprise it got corrupted...

Fixed, PM sent. -spool32

Re: Restore Request Thread

PostPosted: Tue May 26, 2009 6:43 pm
Author: spool32
All restores are caught up. Please repost if you continue to have issues...

Re: Restore Request Thread

PostPosted: Wed May 27, 2009 7:40 am
Author: Krator
Krator wrote:GS: Douglas Hope
Character: Douglas Hope
Last known good character: last one before 4:00 GMT today.

The server crashed while I was in the process of retrieving my corpse, leaving me with a tiny fraction of my gear. For the record - 30374.

Plethora and I saw this, and told him to request the restore. So if someone with servervault access can do so, it will be greatly appreciated... - Brayon 8-)
Yes Please - Pleth <[8)

Done -spool32


Thanks for the help! Sorry to bug you again, but it appears that since this restore, Doug's character does not save. Whatever I do when I'm online that used to save, I return to the same character on relog (same inventory, detect mode on, no XP saved, etc.). This same Doug is a properly restored version, it just seems to want to stick around forever (resting, saving, portalling - all tried).

-Krator

Should be ok to log in now - MadK@

Re: Restore Request Thread

PostPosted: Thu May 28, 2009 6:00 pm
Author: solitude_peace2
Wilderness just crashed while I was on my way to the corpse. When I relogged the automatic collection was interrupted .. but I did get a few things.

GS: DE Taylor
PC: Batali (with a space before the name)
Time: 20 min ago

No rush.
Thanks

edit: Nevermind. I decided to just play it.

Re: Restore Request Thread

PostPosted: Thu Aug 06, 2009 8:29 pm
Author: Mabus
I'm new to Avlis (well it's been well over a year since I've been on here and never knew it well before anyway), but I JUST got transferred here and I happened to run into the Shaahesk guys at Fort Something-or-other near Blandenburg and was killed. That's not the problem, as I can eventually find my way there to retrieve my things. BUT...when running around trying to find where the location I died was at from where I came back from the dead at, I happened to zone into the Blandenburg Ferry. For some reason I can't zone in. The loading screen freezes up 100% of the time. Never had this problem before. So bottom line is I can't get my character on to get to his corpse and I'm sure eventually it'll go *poof*. And I can't log on to any of the other areas (mainly wilderness to get back there) because of the "*domination* ... You will be booted in 2 minutes" thing. So is there anything that can be done about this? I just don't want to lose all my gear.

Was right inside the Fort zone from the Drotid War Zone.

GS Name: Lazzdar
Char. Name: Ghu'rock

Your corpse won't go 'POOF', it will remain insitu until you (or someone else) finds it and takes the items from it. In the event of a server reboot the items on the corpse will be returned to you the next time you log in to that server.

The domination is occuring because the servers think you are trying to server hop. Wait 1 hour and you'll be allowed to log directly into the server you are trying to connect to.

With regard to the area you are getting problems loading. This is usualy caused by a missing hak. We updated one of the haks required for the wilderness (a door hak I think off the top of my head) but the new hak was the same name as the old one which is why you see a hang during load instead of a 'missing hak' message. - RSH


EDIT: Thanks. That worked. Got my gear back. Happy. Going to sleep. :shock:

Re: Restore Request Thread

PostPosted: Fri Aug 07, 2009 8:22 am
Author: Brayon
Logged in to Elysia with my PC Jensen Rintel in his Avenger Gear to test if I got all the .haks, and died in the start tent. The message I got said I logged off dying, which I do not recall. Last time I played I was on the wilderness server, and near elf gate, and the Shemathen cave when I logged.

All avenger gear was lost.

GS: BHopper2
PC: Jensen Rintel
Time: 20 min ago

Death corpse in start tent.

Pleth - you still about? I can come get you?

EDIT: Yeah I can login now. was doing some more .hak downloads.
Pleth-totally sorted