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If you stopped getting forum notification emails, check spam

PostPosted: Thu Jul 13, 2017 1:39 am
Author: Gorgon
This only started yesterday I think, but someone else and I stopped getting email notifications from avlis.org (for new PMs or calendar events), or so we thought. It turns out they got tossed into the email spam folder for both of us (different clients), even though I confirmed they weren't spam years ago. I can't see any changes with the notifications, and since I use Gmail, and the other person doesn't, I can't blame Gmail for changing something either.

So if you haven't been getting any notifications today, check there, and you might have to re-confirm they aren't spam. No clue why, but figured a heads-up might be useful. :mrgreen:

*edit*
It seems simply acknowledging that the notifications aren't spam isn't enough now, at least for Gmail. Setting a filter that never marks anything from avlis.org as spam does fix it.

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 2:47 pm
Author: Kanos
Mine were also in spam (gmail). Thank you Gorgon.

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 3:02 pm
Author: Angel of Death
Mine don't even end up in spam! Just stopped getting them at all.

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 6:07 pm
Author: silverfields2
Hmm. Even after trying a few times to tell it it's not spam.. it still thinks it is. I may have to consult my tech support.

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 6:12 pm
Author: gutemensch
Angel of Death wrote:Mine don't even end up in spam! Just stopped getting them at all.


Same here

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 6:19 pm
Author: Xaila
Mostly nobody PMs me anyway. :? But I think the last one I got sent properly to my email.

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 6:20 pm
Author: Angel of Death

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 7:13 pm
Author: Gorgon
We never jumped to phpBB 3.1, and are past 3.08 (3.0.11 or 3.0.12 I think).
*edits* 3.0.11 according to the core prosilver style.cfg

The notifications are being sent (at least for some of us), but registering as spam. I don't know how different clients deal with it, but Gmail is getting them instantly (just tested it again), but it is also tossing them in spam every time now, no matter how often I tell it not to.

*edits* Creating a filter that never marks anything from avlis.org as spam worked.

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 8:20 pm
Author: Angel of Death
Yes i set such a filter earlier today and now im getting my messages again. Strange..

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 9:13 pm
Author: Gorgon
Good excuse to update all my passwords on my billion other Avlis accounts, while setting the same filter on them.

Ugh... :glaskugel:

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 9:17 pm
Author: silverfields2
Actually, I think we are on gmail after all. I'm not sure and my tech support is currently trying to fix an electrical problem in my stables.

I'm trying to actually fix things on my computer instead of my mobile devices. That might make the difference.

Re: If you stopped getting forum notification emails, check

PostPosted: Thu Jul 13, 2017 9:31 pm
Author: Gorgon
So is everyone that is having problems using Gmail? At least we can blame them for it then, and nothing on our end, since I doubt anything here changed.

Re: If you stopped getting forum notification emails, check

PostPosted: Fri Jul 14, 2017 7:19 am
Author: Angel of Death
hotmail for me

Re: If you stopped getting forum notification emails, check

PostPosted: Fri Jul 14, 2017 7:31 am
Author: Sathsarrion
Gmail here. It's telling me that lots of messages from foiginc.onlinehome-server.com are spam. I don't suppose there's any chance of spambot malware making it onto that server?

Re: If you stopped getting forum notification emails, check

PostPosted: Fri Jul 14, 2017 8:40 am
Author: Gorgon
It could be something in the Bulk Senders Guidelines kicking in, like too many bounced emails to old accounts that died here.

To help ensure that your messages aren't flagged as spam, we also recommend that you:

  • Automatically unsubscribe users whose addresses bounce multiple pieces of mail


It could also be them getting even more picky about needing better encryption or other things. That doesn't explain Hotmail doing it too though.

I tried comparing the full headers from some before and after PMs, and the downloaded originals, and couldn't see any noticeable differences, though I'm no expert there. This problem has happened before over the last few years (I found several complaints back in 2015 and others too), so all I can do is make wild guesses, and hope it doesn't mess up other emails for me.

Re: If you stopped getting forum notification emails, check

PostPosted: Wed Aug 02, 2017 2:38 am
Author: silverfields2
I have abruptly started getting my notifications again. Although I did go into my gmail account and mark things as not spam. It was still not coming through to Mail that way. I never made filter because I don't look directly at my gmail account. It just decided to not be junk again.

Re: If you stopped getting forum notification emails, check

PostPosted: Wed Aug 02, 2017 7:19 am
Author: Gorgon
Yup, after adding the filter, it had a noticeable "this was spam, but you wanted it anyway" message, which has now stopped, so it is back to normal again.

...whatever works? I'll take it.